Rich brings to the table the ability to come at a problem from multiple angles. He always works in service of the user and when he doesn’t know what they want or need from a site he’s working on, he has a plan to find out that very information.
In my time working with him, I found that his coding knowledge influenced his design in a very positive way. He has experience in many different areas and isn’t afraid to bring all that into play when working on a new problem. If you have design needs and want your users to get the best solution in the end, definitely reach out to Rich.